Grievance Redressal Matrix
| Level | Description | Details |
|---|---|---|
| Level-1 | Registration of Complaint | Name: Sanghamitra Designation: Customer Care Executive Address:10th Floor, Tower-3, Equinox by Phoenix, Surve No. 53/paiki, Lumbini Avenue, Gachibowli Village, Serilingampally Mandal, Ranga Reddy District, Hyderabad – 500 032 Email Id: customercare@ikfhomefinance.com Contact Number: 18003093010 |
| Level-2 | First Level of Escalation | Name: Mithun Murugkar Designation: Chief Grievance Redressal Officer Address:10th Floor, Tower-3, Equinox by Phoenix, Surve No. 53/paiki, Lumbini Avenue, Gachibowli Village, Serilingampally Mandal, Ranga Reddy District, Hyderabad – 500 032 Email: grievance@ikfhomefinance.com Contact Number: 9063250427 |
| Level-3 | Second Level of Escalation | Name: Komal Ratlani Designation: Nodal Officer Address:10th Floor, Tower-3, Equinox by Phoenix, Surve No. 53/paiki, Lumbini Avenue, Gachibowli Village, Serilingampally Mandal, Ranga Reddy District, Hyderabad – 500 032 Email Id: compliance@ikfhomefinance.in Contact Number: 8367788735 |
| Level-4 | Final Level of Escalation | National Housing Bank Address: 4th Floor, Core- 5A, India Habitat Centre, Lodhi Road, New Delhi-110 003, India Email Id: crcell@nhb.org.in Online Portal: https://grids.nhbonline.org.in |